By making a booking, you confirm that you have read, understood and agreed to these terms and conditions, forming a legally binding contract. You therefore agree that you are over the age of 18 and are able to enter into a legally binding contract.
Please ensure you read and fully understand these terms and conditions. If anything is unclear, please contact us at bookings@bluehorizonslyme.com so we can explain in further detail to avoid any misunderstandings.
A contract between you and us will come into existence when the booking is confirmed. Your notification of this will be a booking confirmation issued by email. The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party comply with these terms and conditions. You will be responsible for any charges incurred by a breach of this contract by any member of your party.
Any violation of this contract, at any point before or during your stay and by any member of your party, may result in cancellation or termination of the booking without refund.
You agree to provide accurate information regarding the number of people and pets in your party, to notify us of any changes, and to pay any additional charges resulting from those changes.
Any written information or permission from us to you that contradicts these terms and conditions will supersede these terms and conditions.
All bookings are subject to the following terms and conditions.
Definitions
“You” and “your” refer to the individual making the booking.
“Us”, “we”, and “our” refer to the owners of Blue Horizons.
“Blue Horizons” refers to the property.
“Your party” means you, as the individual making the booking, along with any guests and pets accompanying you.
Payment
A deposit is payable at the time of booking. This deposit is 50% of the accommodation price and the cleaning fee combined. The remaining amount, plus the £150 refundable security deposit, will be charged 7 days before check-in.
If the payment due seven days before check-in fails, we will contact you to resolve this. If the full amount has not been received by 5 days before check-in, your booking may be cancelled without refund.
Bookings made less than 7 days before check-in must be paid in full, plus the £150 refundable security deposit.
This website may contain typographical errors or other inaccuracies. In the event of a pricing error, we reserve the right to correct the price, even after a booking has been made. If the price decreases you will be refunded the difference, and if the price increases you will be given the option of accepting the corrected price or cancelling your booking for a full refund.
You agree to pay any amount that you owe to us due to these terms and conditions within 7 days of receiving notification that it is due.
Cancellation
You must notify us of a cancellation as early as possible. Cancellations must be notified using the form at bluehorizonslyme.com/cancel. If for any reason this form is not accessible, or you do not receive a response within 24 hours, contact us at bookings@bluehorizonslyme.com.
If you submit the cancellation form (or take equivalent action):
Up to and including 30 days before check-in, you will be refunded in full for any amount paid.
Up to and including 7 days before check-in, you will be refunded 50% of the amount paid for accommodation, and refunded in full for the security deposit, cleaning fee, and any pet fees paid.
After that, you will not be refunded any of the amount paid for accommodation, but you will be refunded in full for the security deposit, cleaning fee, and any pet fees paid.
We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
We will not cancel your booking except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made. Our liability for cancellation is limited to payments made to us.
During your stay
No parties or similar events may take place at Blue Horizons during your stay without our written permission. You may have a reasonable number of visitors during your stay, but only the number of guests indicated on the booking may stay overnight or spend an amount of time at the property consistent with someone living there temporarily. Failure to comply with this clause will result in an additional charge of £200 per night an unauthorised visitor is found to have stayed.
Vaping or smoking anywhere inside Blue Horizons will result in immediate termination of occupancy without refund. Any damage or extra cleaning required due to vaping or smoking will be at your expense.
We or our representatives reserve the right to enter Blue Horizons at any time to undertake essential maintenance or for inspection purposes. We will endeavour to inform you of such instances with reasonable notice.
All windows must be closed and doors must be locked unless you or a member of your party (excluding pets) is present on the property. Towels provided must remain on the property – you will need to provide your own beach towels.
Check-in/out
Unless we have agreed otherwise with you in writing, you can check in from 4pm on the check-in date, and you and your party must vacate the property by 10am on the check-out date.
At check-out, beds must be stripped. Bedding (duvet covers, sheets and pillowcases), towels, bath mats and tea towels must be placed in the Ikea bags provided. The dishwasher must be loaded and run. All bins must be emptied to the outdoor bin. No food or drink may be left on the property, except for that which was already there when you arrived. However, excess coffee, tea and condiments may be left in the kitchen for future guests to use.
Keys must be returned to their original locations: one set in the key safe, and the other on the key hooks in the kitchen. You agree to pay the reasonable costs of replacement for any keys that are not returned, plus a £20 administrative fee.
Failure to meet these check-out requirements may result in additional cleaning charges.
If you remain in the property beyond your agreed check-out time and this delays our cleaners and therefore delays the next guests checking in, you agree to pay £25 for the first half hour (or part therof) and after that £50 per half hour period (or part thereof) that you remain in the property beyond your agreed check-out time.
Pets
Dogs are permitted at Blue Horizons if the £10 per dog fee has been paid. There is a maximum of 2 dogs per booking.
If you wish to bring more than 2 dogs, bring another animal, or add a pet to your existing booking, please contact us at bookings@bluehorizonslyme.com.
If permitted at all, either through the confirmation email or through correspondence with us, you are responsible for cleaning up after any pets you bring, and any damage or extra cleaning required due to your pets will be at your expense.
Service animals are permitted free of charge, but we do ask that you let us know ahead of time (ideally when you book) if you will be bringing a service animal.
Other
You accept responsibility for any theft, breakage or damage caused by the actions (including negligence) of you or any member of your party and agree to reimburse us in full for any loss that we may incur as a result. The £150 security deposit is required and will be returned within 7 days of the end of your holiday, less the cost of any theft/damage/breakages.
If the cost of theft, breakage or damage that you are responsible for exceeds the security deposit amount, the security deposit will not be refunded, and you agree to pay the remainder of the costs.
If we discover theft, breakage, or damage within one year of your check-out date and can demonstrate that you are responsible, you agree to pay the costs.
If you or a member of your party is aware of any theft, damage or breakages during your stay, you must report them promptly. The accommodation will be inspected at the end of the stay and you may be charged for any loss or damage.
If you and your party leave Blue Horizons in a condition that incurs additional cleaning costs, you agree to pay these costs.
Under no circumstances may you re-let or sublet the property or any item provided on the property, even free of charge. If you, the person named on the booking, will not be present at Blue Horizons at any point during the booking, you must make us aware of this before check-in and provide us the details of someone who will be present.
We are not liable for any temporary defect or malfunction of any equipment, machinery or appliance on the property, but will endeavour to fix any such issues promptly once we are aware of them.
No compensation is guaranteed for any temporary outage of electricity, gas, water, internet connection or television service, but may be considered on a case by case basis.
We are not responsible for the loss of any item belonging to you or your party.
We reserve the right to terminate occupancy without compensation where the unreasonable behaviour of you or your party is likely to impair the safety or comfort of others.
Any problem or complaint which you may have concerning your stay must be immediately reported to us at bookings@bluehorizonslyme.com and we will try to put matters right. Any issues not reported at the time and only reported after your check-out date may not be considered.
We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.